Jtel -Internet FAQ

FAQ

Frequently Asked Questions:

What is broadband?

Broadband is defined as an always-on-internet connection that can provide a download speed of ‚Č• 512 kbps.

What are the advantages of Broadband?

Broadband allows you to complete your task of downloading or uploading large-sized files or multimedia content web pages much faster than a dial-up internet connection, thereby saving your valuable time, and giving you a superior internet experience.

What does an 'always on' connection mean? How do I connect to the internet?

An 'Always On' Connection means that you are always connected to the internet. You just have to enter your Username and Password to gain access to the Internet. You don't need to dial any phone number.

What is the technology used by Jtel Secured Wireless Broadband to provide Broadband             connectivity?

Jtel Secured Wireless Broadband specialized in wireless broadband service. The service is powered with 4th Generation OFDM (Orthogonal Frequency-Division Multiplexing) & MIMO (Multiple-Input and Multiple-Output) technologies.

How do OFDM and MIMO help me?

- Orthogonal frequency-division multiplexing (OFDM) is a method of encoding digital data on multiple carrier frequencies. This makes efficient use of Spectrum and provides good internet experience.
- Multiple Input and Multiple Output (MIMO), is the use of multiple antennas at both the transmitter and receiver to improve communication performance. It is a smart antenna technology. It offers a significant increase in data throughput.

Is Jtel Secured Wireless Broadband a mobile Broadband connection?

No, Jtel Secured Wireless Broadband uses Wireless technology on last mile to reach your building to provide Broadband. We will install a CPE on your rooftop / balcony and your home will be connected with CAT5 cable.

What are the advantages of Jtel Secured Wireless Broadband service over other wired internet             connections?

Jtel Secured Wireless Broadband service comes with many advantages; some of the key benefits are listed below:

- Bill Limit Guarantee
- Up to 4 Mbps download speed
- On-Call Tech Support
- Greater Security through WPA2

What is the delivery time for Jtel Secured Wireless Broadband service?

If your building is ready for service with Jtel Secured Wireless Broadband, post receiving service demo from the authorised Company Installation representative, the service can be delivered within 3 days from the date of realisation of subscription amount. In case of cheque payment, service activation shall take 6-10 working days from the date of cheque submission.

If your building is not ready for service with Jtel Secured Wireless Broadband, then we shall work with your building authorities to enable your building/premise with our service at the earliest.

What setup do I need at my residence or office in order to subscribe to Jtel Secured Wireless
            Broadband service?

Device configuration requirements:

- PCs / Laptops must have minimum Intel P IV 2 GHz or higher processor and 1 GB RAM - Minimum 2 GB free hard disk space at the time of installation - Operating System: Win Vista, Win 7- Ethernet LAN Card / Port (10 / 100BaseT) with TCP / IP support.

- Browser Options: IE, Mozilla Firefox, Opera or Google Chrome. Kindly ensure that your browser is updated to the latest version available.

- Subscribers can use the service on Wi-Fi enabled devices such as smart phones, tablets, touch pads notebook, etc. These devices must support 802.1X, WPA2 Enterprise security features

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